Service Guarantees

MMOWallet is commited to bringing you the best possible shopping experience for your in-game currencies.  Whenever you see these seals up, you can be assured of getting the guarantees it brings, no questions asked.

100% Satisfaction, Money Back Guarantee

If you are not satisfied with our service in any way, simply email support@mmowallet.com with the following details:

• Your order number

• The reason you want a refund

Our lead support personnel will schedule your refund.  We will need to get back the currency that has been delivered.  Upon receipt thereof, full refund will be sent via the payment method you used (Paypal, Western Union, etc.).  You are given 48 hours after receipt of your currency to file the claim.

On-Time Guarantee

When we say 30 minutes-3 hours or within 24 hours, we mean it.  Your gaming currency will be delivered to your character on the time-frame we posted on the site.  If we fail to deliver them on such time frames , you will be given 10% more currency for every 24 hours of delay or refunded 5% of your total order for each day of delay.

Please take note that this guarantee is subject to the following conditions:

1. Server outages, national holidays (Philippine), non-working holidays  and other fortuitous events beyond our control are not taken into account.  Such events extend our delivery times and we expect our customers to give us a reasonable allowance on delivery during such occurances.

2. Customer provides a valid contact number in his/her MMOWallet account that can be reached in-case there are issues with the delivery.

Please don't hesitate to contact Live Help in case you have any questions regarding these guarantees.